Last updated: August 26, 2026
These Terms and Conditions ("Terms") govern your use of services provided by Commora AI LLC ("Commora," "we," "us," or "our"), including our website, our AI agents, and messages sent through WhatsApp, Instagram, Facebook Messenger and web chat. By using our services or providing your phone number, you agree to these Terms.
Commora provides AI-powered communication agents for businesses. Our services include lead qualification, appointment scheduling, booking confirmations, and automated follow-up communications delivered via the official WhatsApp Business Platform, Instagram and Facebook Messenger (provided by Meta Platforms, Inc.), and web chat.
Free trial. New accounts receive a 14-day free trial. No card is required to start a trial, and you will not be charged automatically when it ends — your AI Employee pauses until you choose a plan.
Fees. Once you subscribe, plans are billed in advance, monthly or annually, at the rate shown at signup or upgrade. A one-time setup fee applies to Done-for-You packages and is charged when you order one. Message fees for WhatsApp and other connected channels are passed through at the provider's cost, with no markup, and are billed separately from your Wallet balance.
Cancellation. You may cancel at any time from your dashboard. Cancelling stops future billing only — it does not refund any amount already paid for the current billing period. On an annual plan, cancelling stops the next renewal; there is no partial refund for months remaining in the current annual term.
Refunds. Fees are non-refundable once charged, including setup fees, except where required by law. There are no refunds after your 14-day free trial ends.
Appointment deposits. Where a Client's AI Employee collects a deposit from the Client's own end customer to hold an appointment, that deposit is non-refundable — it is forfeited if the end customer cancels the appointment or does not show up, with no exceptions. A deposit's purpose is to hold the slot, not to guarantee attendance; it is collected and held in the Client's own connected payment account, not Commora's. Any dispute about a specific deposit should be directed to the Client business, not Commora.
Price changes. We may change our fees for future billing periods; we'll give you reasonable notice before a change takes effect on your account.
Fair use. Plans are sized generously for how a real business in our target industries actually operates, and we do not meter your conversations. What we do reserve is the right to keep a plan sustainable: where the AI processing a Client's account consumes more than 30% of that plan's monthly price, we may review the account, discuss a more suitable plan, and — if usage continues well outside ordinary use — limit further AI replies for the remainder of the billing period. We will contact the Client before doing so wherever reasonably possible. Ordinary use by a business of the size these plans are intended for will not approach this threshold.
When you communicate with a business through WhatsApp, Instagram or Messenger, your use of those channels is also subject to Meta's terms and the WhatsApp Business Messaging Policy. We only send WhatsApp messages to people who have opted in or who first message the business, consistent with Meta's requirements.
When using our services, you agree to:
Where Commora builds or operates AI agents on behalf of a business ("Client"), the Client is responsible for obtaining any necessary consent from its own customers, for the accuracy of the information it provides, and for using the service in compliance with applicable laws and with Meta's and carriers' messaging policies. For those engagements, Commora acts as a service provider (processor) under our Data Processing Agreement, which is incorporated into these Terms by reference and governs how Commora handles data on the Client's behalf.
You may not use our services to:
All content, branding, AI agent logic, and materials provided by Commora are the property of Commora AI LLC. You may not copy, reproduce, or distribute our materials without written permission.
Our services are provided "as is" without warranties of any kind. We do not guarantee that our services will be uninterrupted or error-free. AI-generated responses are automated and may not always be accurate.
To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost revenue, arising out of or relating to these Terms or the services, even if advised of the possibility of such damages.
To the fullest extent permitted by law, Commora's total aggregate liability arising out of or relating to these Terms or the services — whether in contract, tort, or otherwise — will not exceed the total fees actually paid by the Client to Commora in the 12 months immediately preceding the event giving rise to the claim. Where a claim is brought by an individual who messaged a Client's AI agent but who has not personally paid Commora any fees, Commora's total aggregate liability to that individual will not exceed $100.
The limits in this Section 9 do not apply to: (a) either party's indemnification obligations under Section 10; (b) damages arising from a party's gross negligence, willful misconduct, or fraud; (c) a breach of confidentiality obligations or a Personal Data breach caused by Commora's failure to meet its security obligations under the Data Processing Agreement; or (d) a party's infringement of the other party's intellectual property rights. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
By the Client. Where Commora builds or operates AI agents on behalf of a business ("Client"), the Client will defend, indemnify, and hold harmless Commora from and against any third-party claims, damages, and reasonable costs (including reasonable attorneys' fees) arising from: (a) the Client's failure to obtain any consent required under applicable law (including the Telephone Consumer Protection Act and similar messaging or telemarketing laws) before submitting a contact to the Service; (b) the Client's violation of applicable law, Meta's or a carrier's messaging policies, or these Terms; or (c) content or instructions the Client provides to configure its AI agents.
By Commora. Commora will defend, indemnify, and hold harmless the Client from and against any third-party claims, damages, and reasonable costs (including reasonable attorneys' fees) arising from: (a) a claim that the Service, as provided by Commora and used in accordance with these Terms, infringes a third party's intellectual property rights; or (b) Commora's material breach of the Data Processing Agreement.
The party seeking indemnification will promptly notify the other party of the claim, allow the indemnifying party to control the defense and any settlement, and reasonably cooperate at the indemnifying party's expense. This Section 10 states each party's sole remedy, and the other party's sole liability, for the claims described above.
Our services rely on third-party platforms, including Meta Platforms, Inc. for WhatsApp, Instagram and Messenger, and the booking, calendar and payment tools you connect. We are not responsible for the availability or performance of third-party services, and your use of them is subject to their own terms.
Your use of our services is governed by our Privacy Policy, incorporated into these Terms by reference.
We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Commonwealth of Puerto Rico and the United States of America.
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